At STRONMOS, we are committed to delivering your orders quickly, safely, and reliably. This Shipping Policy explains how we process, ship, and deliver your orders.
1. Order Processing Time
- All orders are processed within 1–2 business days
- Orders are not shipped or delivered on weekends or holidays
- If we experience a high volume of orders, processing may be delayed slightly.
2. Shipping Time
Estimated delivery times after shipment:
- United States: 2–5 business days
- Remote areas: 5–10 business days
Delivery times are estimates and may vary depending on location, carrier, and seasonal demand.
3. Shipping Rates (U.S. Mainland)
For orders shipped within the continental United States:
- Orders $29.95 and above → Free Shipping
- Orders below $29.95 → Flat shipping fee of $3.95
Shipping costs will always be shown clearly at checkout before payment.
4. Island & Remote Area Shipping
For U.S. islands, remote areas, or special logistics regions:
- Shipping cost is calculated based on actual logistics weight and destination
- Carrier rates and delivery conditions will determine final shipping fee
- Customers may be contacted if additional shipping charges are required before shipment
| Country | State/City | Charge Type | Weight Range | Shipping Fee |
|---|---|---|---|---|
| United States | Alaska, Hawaii | Per Item | 0 lbs – 22 lbs | $50 |
| United States | Alaska, Hawaii | Per Item | 22 lbs – 44 lbs | $110 |
| United States | Alaska, Hawaii | Per Item | 44 lbs – 66 lbs | $200 |
| United States | Alaska, Hawaii | Per Item | 66 lbs – 88 lbs | $250 |
| United States | Alaska, Hawaii | Per Item | 88 lbs – 200 lbs | $500 |
| United States | Alaska, Hawaii | Per Item | 200 lbs – 2000 lbs | $1000 |
5. Order Tracking
Once your order ships, you will receive a tracking number via email.
You can track your package at any time until delivery.
6. Shipping Delays
Occasionally, delays may occur due to:
- Weather conditions
- Carrier disruptions
- Peak holiday seasons
- Regional logistics issues
We appreciate your patience and understanding.
7. Lost or Damaged Packages
If your package is:
- Lost in transit
- Significantly delayed
- Arrives damaged
Please contact our support team. We will review the case and offer a replacement or refund when applicable. Photo evidence may be required.
8. Customer Support
If you have any questions about shipping or delivery:
Email: cs@stronmos.com
Response time: within 24–48 hours
9. Our Commitment
STRONMOS is committed to transparent pricing, reliable logistics, and fast delivery.
We work with trusted carriers to ensure your order arrives safely and on time.