Shop with confidence at STRONMOS. We stand behind every product with a 3-Year Warranty and a 30-Day Money-Back Guarantee. If something isn't right, we'll work quickly to make it right.
1. 30-Day Money-Back Guarantee
We offer a 30-day return window starting from the date your order is delivered.
To be eligible for a return:
Item must be returned within 30 days of delivery
Item must be unused, unassembled, and in original packaging
All original accessories, manuals, and parts must be included
Proof of purchase (order number or receipt) is required
Items that do not meet these conditions may be rejected or subject to partial refund.
2. Warranty Coverage
All STRONMOS products include a 3-Year Limited Warranty covering manufacturing defects under normal use.
Warranty does not cover:
- Misuse, accidents, or improper handling
- Normal wear and tear
- Unauthorized repairs or modifications
3. Refund Eligibility
Refunds are available under the following conditions:
✔ Eligible for Refund
- Item arrives damaged or defective
- Incorrect product received
- Product quality issue affecting normal use
- Approved return request within 30 days
✘ Not Eligible for Refund
- Damage caused by misuse or improper installation
- Missing original packaging or parts
- Return requested after 30 days
4. Order Cancellation
✔ Cancellation Allowed
- Order has not been shipped
✘ Cancellation Not Allowed
- Order already processed or shipped
- Custom or special-order items
Once shipped, orders must follow the standard return process.
5. Free Return Policy
We offer free returns only in specific cases:
- Product is defective
- Wrong item was shipped
- Order fulfillment error from STRONMOS
For other return reasons, return shipping costs are the responsibility of the customer.
6. How to Start a Return
- Contact our support team with your order number
- Describe the issue and attach photos if needed
- Receive return instructions
- Ship the product back
- Refund or replacement will be processed after inspection
7. Refund Processing Time
- Refunds are processed within 3–10 business days after inspection
- Refunds are issued to your original payment method
- Bank processing times may vary
8. Customer Support
If you have any questions about returns, refunds, or warranty coverage, feel free to contact us.
📧 Email: support@stronmos.com
⏱ Response time: 24–48 hours
9. Our Commitment
At STRONMOS, we are committed to providing reliable tools, fair policies, and responsive customer support to ensure a worry-free shopping experience.